FAKTOR-FAKTOR YANG MEMENGARUHI PENGGUNAAN MOBILE BANKING (M-BANKING) DI MASA PANDEMI Covid-19

Abstract

This study aims to determine and analyze the effect of perceived ease of use, perceived usefulness, perceived trustworthiness, perceived usefulness and perceived credibility on the use of mobile banking (M-Banking) services during the Covid-19 pandemic. The population used in this research is students who are currently receiving education equivalent to D3-S3. This study uses primary data obtained by distributing online questionnaires. The data that was collected came from 100 respondents. This study uses the Technology Acceptance Model (TAM). Data analysis in this study used Partial Least Square (PLS) with SmartPLS software. The results showed that the perception of ease of use and the perception of trust had a significant positive effect on the use of mobile banking (M-Banking) during the Covid-19 pandemic. Meanwhile, perceived benefits, perceived usefulness, and perceived credibility have no significant effect on the use of mobile banking (M- Banking) services during the Covid-19 pandemic.