| dc.description.abstract | This study entitled as Strategic Training and Development (Case Study in the Inna Garuda Malioboro Hotel). The purpose of this study are to (1) provide an overview of the strategy formulation process of training and development for employees, (2) Provide an overview of the strategy implementation process of training and development for employees, (3) Provide an overview of the strategy evaluation process of training and development for employees, and (4) Provide an overview of how to measure the success of the implementation of training and development strategy. This research method using qualitative methods. The technique of collecting data through interviews, observation, and documentation. Analysis of data using analysis before and during the field. Validity test used the credibility and transferability test. This study find some of the following: (1) The description of the strategy formulation process of training and development in Inna Garuda is doing connectedness strategic goals and mission of the organization, the department needs assessments, guest comment "customer feedback", the intervention of government
regulation or policy, financial and budgetary factors. (2) The description of the implementation strategy of training and development is a shared responsibility of cross-hierarchy in Inna Garuda to perform a series of processes of program development, budget, and the procedure to follow strategies that have been formulated by the organization to achieve a synergy. (3) The description of the evaluation process of training and development strategy in Inna Garuda are to evaluate the company's revenue, guest comments, and evaluation of performance in the field. (4) The description of the measure of success of a training and development strategy in Inna Garuda are when revenue increases, customer satisfaction, and decreased negative comment. | en_US |
