The Correlation Between Students Information Needs Towards Universities’ Website Quality (Survey On Universiti Malaya And Universitas Indonesia’s Website During COVID-19 In 2022)
Abstract
The Large-Scale Restriction regulation impacts students' learning process by requiring them
to study from home. The university uses the website as a medium for distributing information
to communicate with its students. This research is intended to determine whether the website
is effective as a medium of information during COVID-19 by looking for the relationship
between information needs and website quality. Researchers use Uses & Gratification theory
to assess student needs and WebQual to assess website quality. With the Pearson productmoment
analysis
method,
researchers
took
data
using
a
survey
method
from
students
from
Universiti
Malaya
and
Universitas
Indonesia.
The
study
results
were
taken
from
the
analysis
of
the
relationship
between
website
quality
variables
(usability,
information
and
interaction
quality)
and student information needs variables (cognitive needs, personal integrative
needs, and social integrative needs). The research shows a relationship between the two
variables on the Universiti Malaya and the Universitas Indonesia websites. The strong
relationship between student information needs and website quality makes the Universitas
Indonesia's website an effective information medium during this pandemic. Meanwhile, the
existence of a weak relationship between personal needs and the quality of interaction makes
the Universiti Malaya website quite effective as a medium of information.
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