Browsing Management by Author "Nursya’bani Purnama"

Now showing items 1-3 of 3

    • Evaluasi Kualitas Layanan E-Ticketing PT Kereta Api Indonesia 

      Putra, Gilang Wahyudhi (Universitas Islam Indonesia, 2016-02-11)
      The purpose of this study was to determine the factors that lead to e-ticketing customer satisfaction PT Kereta Api Indonesia, to determine the level of customer satisfaction of e-ticketing PT Kereta Api Indonesia, to ...

    • Evaluasi Kualitas Layanan Maskapai Sriwijaya Air 

      16311257 Mahardhika Adi Sajjana (Universitas Islam Indonesia, 2020)
      Penelitian ini dilakukan agak diketahui kualitas layanan yang diberikan oleh Maskapai Sriwijaya Air kepada penumpang atau pelanggan Maskapai Sriwijaya Air. Metode pada penelitian ini adalah menggunakan metode Servqual, ...

    • Evaluasi Kualitas Pelayanan pada PT. PLN (Persero) UPJ Pedan 

      Endar Irmawan (Universitas Islam Indonesia, 2017)
      Electricity service provider in Indonesia has a very important task in its role to provide power supply for the community. PT. PLN (Persero) is the main electricity provider in Indonesia. The objective of this study was ...