Browsing Management by Author "Nugraha, Helmy Ilham"
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EXAMINING STUDENTS’ PERCEPTION OF E-SERVICE QUALITY IN GO-FOOD SERVICE
Nugraha, Helmy Ilham (Universitas Islam Indonesia, 2023-04-06)Service quality is one of the biggest factors in determining consumer loyalty. The aim of this study is to analyze how the Go-jek service quality an influence customer satisfaction in shaping customer loyalty to the ...