Browsing Faculty of Business and Economics by Subject "Customer Satisfaction"
Now showing items 1-20 of 24
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ANALISA PENGARUH ANTARA EKUITAS MEREK, KEPUASAN KONSUMEN, RESONANSI MEREK, TERHADAP MINAT PEMBELIAN KEMBALI DALAM PRODUK APPLE
(Universitas Islam Indonesia, 2018-04-10)Nowadays business competition are getting higher because of all companies are competing one to another tightly. The effect of customer satisfaction, brand equity, and brand resonance on a brand becomes one of the key to ... -
ANALISIS IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DAN PENGARUHNYA PADA KEPUASAN KERJA KARYAWAN SERTA KEPUASAN PELANGGAN (Studi Kasus pada BPJS Kesehatan di Kota Yogyakarta)
(Universitas Islam Indonesia, 2018-05-21)Penelitian ini dilakukan untuk mengetahui pengaruh implementasi Total Quality Management (TQM) terhadap kepuasan kerja karyawan dan kepuasan pelanggan. Penelitian ini menggunakan pendekatan kuantitatif. Sumber data yang ... -
Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan dan Loyalitas Toko pada Swalayan Pamella 6 Yogyakarta
(Universitas Islam Indonesia, 2017-01-10)This study is concerned with how Influence Quality Service Customer Satisfaction, Customer Satisfaction How will the Srore Loyalty. With a study conducted in Supermarkets Pamella 6 Yogyakarta. The population in this study ... -
Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen pada Pt Citra Van Titipan Kilat
(Universitas Islam Indonesia, 2017-05-17)This study is raising the title Analysis on the effect of service quality to customer satisfaction on PT Citra Van Titipn Kilat (TIKI). Broadly speaking, this study discusses the service quality and customer satisfaction. In ... -
ANALISIS PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, KEWAJARAN HARGA BERDASARKAN PERSEPSI PELANGGAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN RESTORAN CEPAT SAJI LOKAL YOGYAKARTA
(Universitas Islam Indonesia, 2017-05-17)This paper aimed to analyze the influence of customer’s satisfaction to customer’s loyalty in local restaurant Yogyakarta. There are variables involved as consideration which are perceived service quality, perceived ... -
ANALISIS PENGARUH OUTCOME QUALITY, INTERACTION QUALITY, PEER-TO-PEER QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN LARISSA AESTHETIC CENTER JL. C SIMANJUNTAK
(Universitas Islam Indonesia, 2018-03-14)Penelitian ini mengambil judul “Pengaruh Outcome Quality, Interaction Quality, Dan Peer-To-Peer Quality Terhadap Kepuasan Dan Loyalitas Pelanggan Larissa Aesthetic Center Jl. C Simanjuntak”. Tujuan dalam penelitian ini ... -
ANALISIS PENGARUH SERVICE QUALITY, PRICE, BRAND IMAGE TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY MASKAPAI GARUDA INDONESIA DI YOGYAKARTA
(Universitas Islam Indonesia, 2017-11-17)This research is related to how the influence of Service Quality, Price, Brand Image on Customer Satisfaction and Customer Loyalty of Garuda Indonesia Airlines in Yogyakarta. The purpose of this research is to determine ... -
Analisis Pengaruh User Interface Quality, Information Quality, Perceived Security dan Perceived Privacy terhadap Customer Satisfaction dan Customer Trust dalam Transaksi E-Commerce (Studi pada Mahasiswa Fakultas Ekonomi Universitas Islam Indonesia)
(Universitas Islam Indonesia, 2012)Penyaluran informasi dan komunikasi berkembang sangat cepat dalam pengembangan teknologi. Pengembangan teknologi ini disediakan sebagai media untuk membuat penyaluran informasi dan komunikasi menjadi lebih mudah. Dengan ... -
An Analysis of Health Care Service Performance Toward the Customer Satisfaction at PKU Muhammadiyah Hospital in Yogyakarta
(UII Yogyakarta, 2004)The rapid development in medical care technology has required the hospitals to provide better performance to their customers (the patients and families). It is what makes the competition in health care industry very intense. ... -
The Analysis of The Influence of Hotel Image and Customer Satisfaction On Customer Loyalty: A Case Study of Pakumas Hotel Yogyakarta
(Universitas Islam Indonesia, 2006)Earthquake disaster happened in Yogyakarta on May 27th, 2006 has caused the slackness of tourism i.1dustry in Yogyakarta. Many tourists cancel their plans to come to Yogyakarta. It is impacts on the decrease of earning in ... -
Analysis of the Influence of Traveloka E-Commerce Service Quality Towards Customer Satisfaction in Indonesia
(Universitas Islam Indonesia, 2020)The improvement of progressively modern innovation has brought changes to society in Indonesia, e-commerce has become an alternative business in the modern era in line with increasingly dynamic market conditions and ... -
Analysis Of The Influence Of Traveloka E-Commerce Service Quality Towards Customer Satisfaction In Indonesia
(Universitas Islam Indonesia, 2020)The improvement of progressively modern innovation has brought changes to society in Indonesia, e-commerce has become an alternative business in the modern era in line with increasingly dynamic market conditions and ... -
ANTECEDENTS OF CUSTOMER SATISFACTION AND PURCHASE INTENTION IN PAMELLA SUPERMARKET
(Universitas Islam Indonesia, 2018-10-15)Retail industry consumers around the world are now undergoing a massive business transformation. In the rapid flow of change, retail stores must be able to adapt their business in the next few decades. The future of the ... -
CUSTOMER SATISFACTION TOWARD GRAB APPLICATION IN BALIKPAPAN
(Universitas Islam Indonesia, 2023-08-01)Currently, many people are familiar with e-commerce or online shopping platforms due to their convenience and speed. One of the examples is the Grab application. Behind the rapid development of e-commerce in Indonesia, ... -
Exploring Store Images, Customer Satisfaction and Customer Loyalty Relationship of Adiscount Retail Store The Case Study of Carrefour and Macro
(Universitas Islam Indonesia, 2007)The discount retail business in Yogyakarta has experienced changes with many multinational corporations entering the market. The discount retail store acts the strong character in the market channel. Not only it has rapid ... -
THE FACTORS THAT AFFECT CUSTOMER LOYALTY IN SHOPEE ONLINE SHOP
(Universitas Islam Indonesia, 2018-10-29)This research aims to examine the factors that influence customer loyalty, value of customer perception and customer satisfaction in Shopee Application user in Indonesia. There are three hypotheses tested in this research, ... -
Faktor–Faktor yang Mempengaruhi Kepercayaan ( Trust ) terhadap Partisipasi Pelanggan E-Commerce (Studi pada pelanggan e-commerce di Indonesia)
(Universitas Islam Indonesia, 2011)Penelitian ini bertujuan untuk menemukan bukti empiris mengenai adanya pengaruh Struktural Assurance, Perceived Reputation, Ability, Benevolence, Integrity dan Customer Satisfaction terhadap kepercayaan (trust) pelanggan ... -
THE IMPACT OF SERVICE QUALITY TOWARD CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AND TRUST AS A MEDIATING VARIABLE (Case Study R+ & RD Dental Clinic Yogyakarta)
(Universitas Islam Indonesia, 2018-02-14)Industri jasa saat ini adalah sektor ekonomi yang sangat luas dan tumbuh pesat. Pertumbuhan tersebut disebabkan oleh pertumbuhan layanan yang sudah ada karena munculnya jenis layanan baru. Salah satu layanan rumah tangga ... -
Penerapan Service Quality Melalui Konsep Trust dan Customer Satisfaction pada Program Pemasaran Social Security Awareness di BPJS Ketenagakerjaan Yogyakarta
(Universitas Islam Indonesia, 2024)Berdasarkan data pengelolaan program tahun 2022 BPJS Ketenagakerjaan menunjukkan kepesertaan terdaftar 55.379.720 tenaga kerja dan yang aktif membayar iuran sebesar 35.864.017. Menurut Badan Pusat Statistik (2022), jumlah ... -
Pengaruh CSR dan Kepuasan Konsumen terhadap Kepercayaan dan Loyalitas Konsumen pada Perusahaan BSI
(Universitas Islam Indonesia, 2023)Corporate Social Responsibility yang merupakan tanggung jawab sosial kepada masyarakat dan Customer Satisfaction dalam mencapai tujuannya salah satunya adalah loyalitas konsumen atau Customer Loyalty yang dipengaruhi ...