The Action Of Sharing Consumer Reviews On Social Media From The Perspective Of The Electronic Information And Transactions Act
Abstract
This research is made in purpose to analyse whether or not the action of sharing
consumer review on social media could be considered as a crime based on
Electronic Information and Transaction Act. The research is done by using statute
approach and conceptual approach. The analysis of the research showed that the
action of sharing consumer review in social media is a part of consumer rights
stipulated in Article 4 Law no. 8/1999 on Consumer Protection. Nonetheless, the
action could also be recognized as crimes as stated in Law no. 19/2016 on
Electronic Information and Transaction if fulfilling the elements of the crime stated
in Article 27 section (3) and Article 28 section (1) of the act and the action is done
not based on Consumer Protection Act. Still, elements like ‘insult’ stated in the
article is not in accordance with the Joint Decree of minister of communication and
informatics, attorney general, and head of police, no. 229/2021, 154/2021,
KB/2/VI/2021. The act is also lacking regarding the material article stipulated in
Article 28 paragraph (1) on the consumer loss. In line with that, this research
recommends for the Act to be revised so there will be no clash with other legal
material.
Collections
- Law [2308]