The Quality Of Online Learning Experiences From University Students’ Perspectives: A Small-Scale Survey

Abstract

High-quality online learning is a fundamental build to provide an inclusive, robust, and meaningful learning environment for students during COVID-19 pandemic. Several studies have investigated how online learning was conducted in higher education, but there is still limited research investigating the quality of online learning experiences. Therefore, this study aimed to contribute to this growing area of research by investigating the students' perspectives on the quality of online learning experiences at the higher education level. This investigation took the form of a survey study with 275 students as respondents in this study. The instrument used in this research is a questionnaire constructed by Gomez-Rey et al. (2016). Thirty-nine questions were divided into 11 variables related to online learning quality, such as learning support, social presence, instruction, learning platform, instructor interaction, learning content, course design, learner satisfaction, knowledge acquisition, and ability to transfer. The overall results of this study revealed that the essential variables valued by students' points of view were instructions, learning content, course design, and learner satisfaction. Thus, students rate their low level of satisfaction with the other variables. This study, therefore, is hoped to help the lecturers to work and improve their teaching quality in an online learning environment.