Browsing Master of Management by Author "Susanti, Maya"
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Pengaruh Persepsi Kualitas Pelayanan, Pengetahuan Produk dan Kepercayaan Terhadap Sikap Loyalitas (Attitudinal Loyalty) Peserta
Susanti, Maya (UII Yogyakarta, 2015-09-05)Consumer loyalty toward a service has a close relation with the consumer’s level of satisfaction as a user. The attitude wherein the loyalty is influenced by the consumer’s satisfaction as well as dissatisfaction with the ...