THE EFFECT OF INFORMATION SYSTEM UTILIZATION ON INDIVIDUAL PERFORMANCE AT UNIVERSITAS ISLAM INDONESIA

Abstract

This study has an objective to analyse and obtain empirical evidence whether there is effect of information system utilization on individual performance at Universitas Islam Indonesia. The effect that will be analyse are service quality, system quality and information quality towards user satisfaction and the effect of user satisfaction towards individual performance. In this research, the researcher using the structured questionnaire to collect the data. Moreover, the data that have been collected will be processed using SPSS statistic 21. The total sample of this research are 32 SAP user staff from 7 faculties in Universitas Islam Indonesia. Moreover, the researcher found that service quality, system quality and information quality have significant impact on user satisfaction, user satisfaction also has significant impact towards individual performance. This study shows that service quality, system quality and information quality are relevant for user satisfaction, and user satisfaction is also relevant for individual performance. Therefore, the SAP user staff in UII should focus on those 4 aspects in order to achieve optimal individual performance.