| dc.description.abstract | Technological developments have influenced the implementation of SAP-ERP on companies in
developing their operational systems. This research aims to analyze the effectiveness of SAP-
ERP implementation in bill payment procedures using the theory of Technology, Organization,
and Environment (TOE). Researchers used qualitative-descriptive methods and used primary
and secondary data sources in collecting research data. Primary data was obtained from
observations and interviews. Semi-structured interviews were conducted involving three
informants who were relevant to the implementation and users of SAP-ERP at a company in
Bandung. Secondary data was obtained from company archive documents to find out the
company's bill payment procedures. Data analysis techniques in this research include data
reduction, data display, and drawing conclusions. The research results show that there were
challenges faced by the company as well as solutions to the problems and benefits obtained by
the company in implementing SAP-ERP in bill payment procedures. Further results were the
results of the research analysis discussed in this article. This research contributes to studying
TOE theory in implementing SAP-ERP in a company. | en_US |
