| dc.description.abstract | SiBakul is an E-government created by the government of Yogyakarta Special
Province (Daerah Istimewa Yogyakarta – DIY) as an effort to utilize information and
communication technology to improve efficiency and effectiveness, transparency, and
government accountability in providing public services to MSME and cooperatives. EGovQual
is an electronic service quality measurement concept that focuses on
government websites or portals. Papadomichelaki & Mentzas (2012) divide the scale
of E-Govqual management into four dimensions: efficiency, trust, reliability, and
citizen support. Social cognitive theory is a theory that studies how an individual has
the capacity to learn and experience it firsthand. The learning process through this
observation is based on two factors: outcome expectations and self-efficacy. Social
cognitive theory has been used in various disciplines, one of which is used as a
theoretical framework on the application of technology innovation, e-government, and
user intentions to use a system. The purpose of this study was to determine the factors
of continued intention and user satisfaction using social cognitive theory and the egovqual
model. Respondents in this study were 217 MSME respondents who had
visited the SiBakul Jogja website and were members of the SiBakul Jogja markethub.
The primary data used was obtained by spreading the distribution online. The data
analysis technique used is PLS-SEM using SmartPLS 3.0 software. The results show
that user satisfaction is influenced by reliability, efficiency, citizen support, and
outcome expectations. Outcome expectations have the most significant influence on
user satisfaction. Outcome expectations are influenced by reliability, efficiency, and
trust. In addition, continued intention is determined by outcome expectations, selfefficacy,
and
user
satisfaction. | en_US |
