Browsing Faculty of Business and Economics by Author "Monicha Kusuma Wijaya"
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Pengaruh Kualitas E-Service Dan Kepuasan Pelanggan Terhadap Niat Membeli Airline E-Ticketing
Monicha Kusuma Wijaya (Universitas Islam Indonesia, 2012)Competition among companies in airline industry is intensive due to the pressure reduce cost and to enhance service to customers. Majority of the airline operators use their website not only for the purpose of the making ...