Browsing Faculty of Business and Economics by Author "Dian Stivani"
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Analysis Effect of Service Quatlty Toward Customer Satisfaction and Customer Loyalty A Case Study of PT. Bank Negara Indonesia Tbk. Office Branch In Wonogiri
Dian Stivani (Universitas Islam Indonesia, 2008)The purpose of this research was to (1) know influence service quality dimension viewed from tangibles, reliability, responsiveness, assurance, and emphaty toward customer satisfaction (2) to know influence of customer ...