Browsing Undergraduate Thesis by Subject "customer satisfaction"
Now showing items 1-9 of 9
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Analisis Pengaruh Kualitas Pelayanan Jasa Perbankan terhadap Kepuasan Anggota Bmt Bina Ihsanul Fikri
(Universitas Islam Indonesia, 2015-05-18)In service companies such as banks, quality of service is the key to a success, which it comes from quality of the services will grow as customer satisfaction so it can provide an optimum benefit. BMT is labeled one of ... -
Analisis Perbandingan Kualitas Pelayanan pada tempat Hiburan di Caturtanggal Depok, Sleman (Studi Kasus pada MovieBox Gejayan dan BlockBuster)
(Universitas Islam Indonesia, 2017-03-07)Quality of Service as a measure of how good a level of service capable of in line with expectations (expectations) customers. meaning that the quality of service is determined by the ability of the company meet the needs ... -
Analysis Effect of Service Quatlty Toward Customer Satisfaction and Customer Loyalty A Case Study of PT. Bank Negara Indonesia Tbk. Office Branch In Wonogiri
(Universitas Islam Indonesia, 2008)The purpose of this research was to (1) know influence service quality dimension viewed from tangibles, reliability, responsiveness, assurance, and emphaty toward customer satisfaction (2) to know influence of customer ... -
CUSTOMERS’ REPURCHASE INTENTION OF SOUTH KOREAN BEAUTY PRODUCTS
(Universitas Islam Indonesia, 2019-09-24)The aim of this research is to examine the key factors that influence Indonesian customers to repurchase South Korean beauty products. This study intents to verify the relationships between four variables namely perceived ... -
EXAMINING STUDENTS’ PERCEPTION OF E-SERVICE QUALITY IN GO-FOOD SERVICE
(Universitas Islam Indonesia, 2023-04-06)Service quality is one of the biggest factors in determining consumer loyalty. The aim of this study is to analyze how the Go-jek service quality an influence customer satisfaction in shaping customer loyalty to the ... -
The Influence Of Service Quality Toward Customers Satisfaction In Order To Create Customer Loyalty In SPBU Pasti Pas (SPBU Pasti Pas Adisucipto, Lempuyangan And Babarsari Yogyakarta)
(Universitas Islam Indonesia, 2012)Wibowo, Nugraha Ngesti (2011) “The Influence of Service Quality toward Customer Satisfaction in order to create Customer Loyalty in SPBU PASTI PAS”: Management Department, International Program Faculty of Economics, ... -
The Influences Of Customer Satisfaction On Word Of Mouth Communication: A Study Of The Roles Of Individual Locus Of Control On The Purchasing Of The Shopping Product In Kodya Jogjakarta
(Universitas Islam Indonesia, 2007)Sujarwo, Anton (2007) "The influences of customer satisfaction on word of mouth communication: a study of the roles of individual locus of control on the purchasing of the shopping product in kodya Jogjakarta" ... -
Pengaruh Daya Tarik Celebrity, Kepercayaan, Brand Image Dan Customer Satisfaction Terhadap Minat Beli Di Market Place (Tokopedia, Shopee, Lazada Dan Bukalapak)
(Universitas Islam Indonesia, 2023-07-27)Penelitian ini bertujuan untuk mengetahui pengaruh dari daya Tarik celebrity, kepercayaan, Brand image dan customer satisfaction dalam minat beli di marketplace (Tokopedia, Shopee, Lazada dan Bukalapak). Penelitian ini ... -
PENGARUH KUALITAS PELAYANAN, HARGA PRODUK, DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN TOKO DANY BOJONEGORO
(UNIVERSITAS ISLAM INDONESIA, 2018-05-09)Penelitian bertujuan untuk (1) mengetahui tingkat kepuasan yang diterima konsumen dari penerapan pelayanan, harga, dan kualitas produk yang dilakukan Toko Dany, (2) mengetahui variabel mana yang paling dominan mempengaruhi ...