MEASURING EDUCATION PERFORMANCE USING THE BALANCED SCORECARD (The Case of the Accounting International Program, Faculty

Abstract

This research measured the education performance of Accounting Department of IP FE UII using the balanced scorecard (BSC). The balanced scorecard was introduced by Kaplan & Norton (1992) as a measurement tool to assist the problem of measuring business performance. This research also investigated whether the education performance of Accounting Department of IP FE UII related to the achievement of quality goals and does the accounting department of IP FE UII are able to satisfy their stakeholder which is the students. This research is a qualitative research with sample of Accounting Department of IP FE UII students from batch of 2014 to 2017. This research answered the research questions, those are 1) this research showed how does the education performance of Accounting Department of IP FE UII according to the four components of BSC; 2) the accounting education in Accounting Department of IP FE UII also had been successful in achieving the existing vision and objective mission; 3) based on the result of performance measurement using BSC, Accounting Department of IP FE UII have already satisfied their stakeholder.