| dc.description.abstract | Ordering food via a smartphone is easy because there are many smartphone
applications that provide food delivery services from restaurants out there, and the
most well-known one is Go-Food, a food delivery service from Go Jek. In Go Food
menu, it is almost all of food menu products that sell through application did not
have a lot information on halal certification. Muslim consumer did not have a lot of
option to choose on a halal label product on restaurant therefore they are usually had
to determine on halal of product by themselves because of this. And if they are
mistaken by choosing a non-halal product, there are no clear information on who
will take responsibility on the damage that suffer by consumer. This situation is
contradicted with the consumer rights arrangements in the Consumer Protection Act,
Article 4 letter c it states that consumers have the right to obtain correct, clear and
honest information and on the conditions and guarantee of goods and / or services.
The approach used in this research is the combination of the empirical approach and
normative approach. Empirical research is done to ask consumer when they feel
uncertain about of halal product on a food that is bought on Go Food menu, also ask
on restaurant that cooperate with Go Jek on the system of food merchant partnership
with Go Jek while the normative legal research is a study conducted by examining
library materials or secondary data only especially the legal basis regarding
consumer protection law. The result of this research is merchant partner is actually
given full authority to upload products sold such as photos, the merchant partner
should also not neglect to include the halal label information. That is, there is neglect
of the inclusion of information on the label that causes defective products and
consider violates Article 4 concerning consumer rights. And also, Go Jek, as a
service provider by that is providing an application to Go Jek consumer also do a
violation because of the negligence for not require a Go Food merchant partner to
put a halal information on the product sold through Go Food application is against
Law no 4 of Consumer Protection because of consumers are entitled to true, clear
and honest information regarding the condition and guarantee of goods and / or
services. Go Jek status is as a technology has the authority in making applications,
and Go Food application should provide an information regarding the halal status
of product that sells through Go Food application because consumer have rights
to comfort, security and safety in consuming goods and or services; and also, entitled
to be true, clear, and honest information regarding the condition and guarantee of
goods and / or services and Go Jek should require merchant partner to put a halal
information to prevent misleading to consumer to prevent unclear information
regarding the condition and guarantee of services. | en_US |
