| dc.description.abstract | Small and Medium Enterprises (SMEs) is one of important industrial sectors that contribute greatly to the economic growth, innovation and employment of the country. Service industry has grown dramatically in the past decades, this condition leads to increasing competition in the business world. Thus, most of SMEs should improve their service system to sustain in competition. Laundry service is a part of SMEs which is growing in conjunction with development in the tourism, hotels, hospitals, and housing sector. As for the challenges of this business in addition to rising competitors is to be able satisfy and meet the customer expectation. This is the main challenge in service industry. The objective of this study is to investigate the type of waste and its causes in laundry service as well as recommend the solution to the problem using lean methodologies. Lean concept is implemented as a basic to analyze a waste of service activity to determine the most suitable lean methodologies. Paper based survey was conducted to identify type of waste and causes of waste. Statistical analysis and coding method was used to test the data obtained. The result of this study shows that there are 8 type of waste that often happens in laundry. They are excessive variation or lack of standardization with score of 4.17, failure demand or lack of customer’s focus with score of 4.10, and unneeded transport or movement with score of 4.10 all with category of very often. Delay with score of 2.80, overproduction with score of 2.67, and over-quality or duplication with score of 2.63 all with category of sometimes. Underutilized resources with score of 1.97 and manager’s resistance to change with score of 2.00 are all categorized with low. The lean methodologies that recommended to solve this problem are SVSM, 5S, and Dojo and Quality Circle. | en_US |
