Browsing Students & Alumnae by Subject "Customer Satisfaction"
Now showing items 1-20 of 37
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ANALISA PENGARUH ANTARA EKUITAS MEREK, KEPUASAN KONSUMEN, RESONANSI MEREK, TERHADAP MINAT PEMBELIAN KEMBALI DALAM PRODUK APPLE
(Universitas Islam Indonesia, 2018-04-10)Nowadays business competition are getting higher because of all companies are competing one to another tightly. The effect of customer satisfaction, brand equity, and brand resonance on a brand becomes one of the key to ... -
ANALISIS IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DAN PENGARUHNYA PADA KEPUASAN KERJA KARYAWAN SERTA KEPUASAN PELANGGAN (Studi Kasus pada BPJS Kesehatan di Kota Yogyakarta)
(Universitas Islam Indonesia, 2018-05-21)Penelitian ini dilakukan untuk mengetahui pengaruh implementasi Total Quality Management (TQM) terhadap kepuasan kerja karyawan dan kepuasan pelanggan. Penelitian ini menggunakan pendekatan kuantitatif. Sumber data yang ... -
Analisis Kepuasan dan Loyalitas Nasabah PT Bank Rakyat Indonesia (Persero) TBK. Kantor Cabang Yogyakarta Cik Ditiro
(UII Yogyakarta, 2015-11-20)This study aimed to analyze customer satisfaction and loyalty PT. Bank Rakyat Indonesia (Persero) Tbk. Cik Ditiro Yogyakarta Branch Office. Subjects were customer deposits PT. Bank Rakyat Indonesia (Persero) Tbk. Cik Ditiro ... -
Analisis Kualitas Pelayanan Dengan Metode Importance Performance Analysis ( IPA ) Studi Kasus Rs. Asri Medical Center ( AMC )
(Universitas Islam Indonesia, 2014-10-16)This research was done to measure the level of quality that is owned by the Hospital "Asri Medical Center" with analysis tools Importance-Peformance Analysis (IPA) and Customer Satisfaction Index. The samples that the ... -
Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan dan Loyalitas Toko pada Swalayan Pamella 6 Yogyakarta
(Universitas Islam Indonesia, 2017-01-10)This study is concerned with how Influence Quality Service Customer Satisfaction, Customer Satisfaction How will the Srore Loyalty. With a study conducted in Supermarkets Pamella 6 Yogyakarta. The population in this study ... -
Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen pada Pt Citra Van Titipan Kilat
(Universitas Islam Indonesia, 2017-05-17)This study is raising the title Analysis on the effect of service quality to customer satisfaction on PT Citra Van Titipn Kilat (TIKI). Broadly speaking, this study discusses the service quality and customer satisfaction. In ... -
ANALISIS PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, KEWAJARAN HARGA BERDASARKAN PERSEPSI PELANGGAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN RESTORAN CEPAT SAJI LOKAL YOGYAKARTA
(Universitas Islam Indonesia, 2017-05-17)This paper aimed to analyze the influence of customer’s satisfaction to customer’s loyalty in local restaurant Yogyakarta. There are variables involved as consideration which are perceived service quality, perceived ... -
ANALISIS PENGARUH KUALITAS WEBSITE, PERCEIVED FLOW DAN KEPUASAN PELANGGAN TERHADAP MINAT BELI KONSUMEN TRAVELOKA
(Universitas Islam Indonesia, 2018-06-29)This research is conducted to analyze the influence of website quality, perceived flow, customer satisfaction and purchase intention on the website Traveloka. The SOR (stimulus-organism-response) framework is used as the ... -
ANALISIS PENGARUH OUTCOME QUALITY, INTERACTION QUALITY, PEER-TO-PEER QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN LARISSA AESTHETIC CENTER JL. C SIMANJUNTAK
(Universitas Islam Indonesia, 2018-03-14)Penelitian ini mengambil judul “Pengaruh Outcome Quality, Interaction Quality, Dan Peer-To-Peer Quality Terhadap Kepuasan Dan Loyalitas Pelanggan Larissa Aesthetic Center Jl. C Simanjuntak”. Tujuan dalam penelitian ini ... -
ANALISIS PENGARUH RETAIL SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY (Studi Kasus: PT. Alfamidi Jalan Kaliurang)
(Universitas Islam Indonesia, 2019-05-24)Retail merupakan suatu rangkaian aktivitas bisnis untuk menambah nilai guna barang dan jasa yang dijual kepada konsumen untuk konsumsi pribadi atau rumah tangga. Saat ini, memberikan kualitas layanan yang terbaik kepada ... -
ANALISIS PENGARUH SERVICE QUALITY, PRICE, BRAND IMAGE TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY MASKAPAI GARUDA INDONESIA DI YOGYAKARTA
(Universitas Islam Indonesia, 2017-11-17)This research is related to how the influence of Service Quality, Price, Brand Image on Customer Satisfaction and Customer Loyalty of Garuda Indonesia Airlines in Yogyakarta. The purpose of this research is to determine ... -
Analisis Pengaruh User Interface Quality, Information Quality, Perceived Security dan Perceived Privacy terhadap Customer Satisfaction dan Customer Trust dalam Transaksi E-Commerce (Studi pada Mahasiswa Fakultas Ekonomi Universitas Islam Indonesia)
(Universitas Islam Indonesia, 2012)Penyaluran informasi dan komunikasi berkembang sangat cepat dalam pengembangan teknologi. Pengembangan teknologi ini disediakan sebagai media untuk membuat penyaluran informasi dan komunikasi menjadi lebih mudah. Dengan ... -
ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS LAYANAN DENGAN METODE SERVICE QUALITY DAN IMPORTANCE PERFORMANCE ANALYSIS (Studi Kasus Pada PT. Lion Superindo)
(Universitas Islam Indonesia, 2017-12-15)PT. Lion Super Indo merupakan jaringan ritel dari internasional Delhaize Group, Superindo tumbuh dan berkembang bersama masyarakat Indonesia. Hingga pada saati ini PT Lion Super Indo telah memiliki 105 gerai yang tersebar ... -
ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) (Studi Kasus: Kafe Havermeelkoek)
(Teknik Industri, 2019-01-27)Pelayanan yang baik merupakan strategi yang penting dalam memenangkan persaingan suatu usaha sebab akan memberikan kepuaasan pelanggan dan kesan positif bagi perusahaan. Oleh sebab itu penelitian ini bertujuan untuk ... -
Analisis Variabel Yang Berpengaruh Terhadap Kepuasan Konsumen Dalam Pembelian Hijab Dengan Menggunakan Metode Regresi Linier Berganda (Studi Kasus : Almondberlys Online Shop)
(UII, 2016)This study aims to examine and analyze whether there are effects of consumer satisfaction variables (price, product, shipping, trust, and ease) in purchase of hijab in the online shop Almondberlys. Data collected through ... -
ANALYSIS OF CUSTOMER SATISFACTION AND PROPOSED IMPROVEMENTS IN THE INDONESIAN DIGITAL HOME (INDIHOME) FIBER INTERNET SERVICE INDUSTRY USING SERVQUAL AND TRIZ CONTRADICTION MATRIX METHODS
(Universitas Islam Indonesia, 2021)PT. Telekomunikasi Indonesia Tbk with Indonesian Digital Home (IndiHome) as one of its products is Internet service companies in Indonesia with the largest number of customers. However, the excellence of IndiHome is only ... -
An Analysis of Health Care Service Performance Toward the Customer Satisfaction at PKU Muhammadiyah Hospital in Yogyakarta
(UII Yogyakarta, 2004)The rapid development in medical care technology has required the hospitals to provide better performance to their customers (the patients and families). It is what makes the competition in health care industry very intense. ... -
Analysis Of Student’s Satisfaction Towards Service Quality During Distance Learning At The Undergraduate Program In Industrial Engineering Universitas Islam Indonesia
(Universitas Islam Indonesia, 2021-04)The outbreak of Covid-19 that occurred is giving a great impact on education. Almost all universities around the world have to change all programs and teaching-learning activities into distance learning. As a service ... -
The Analysis of The Influence of Hotel Image and Customer Satisfaction On Customer Loyalty: A Case Study of Pakumas Hotel Yogyakarta
(Universitas Islam Indonesia, 2006)Earthquake disaster happened in Yogyakarta on May 27th, 2006 has caused the slackness of tourism i.1dustry in Yogyakarta. Many tourists cancel their plans to come to Yogyakarta. It is impacts on the decrease of earning in ... -
Analysis of the Influence of Traveloka E-Commerce Service Quality Towards Customer Satisfaction in Indonesia
(Universitas Islam Indonesia, 2020)The improvement of progressively modern innovation has brought changes to society in Indonesia, e-commerce has become an alternative business in the modern era in line with increasingly dynamic market conditions and ...