Browsing Students & Alumnae by Subject "Customer Experience"
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Customer Experience and The Impact Towards Customer Perception in Indonesian Telecommunication Company Using Twitter Sentiment Analysis: PT. Smartfren Telecom, Tbk. Case Study
(Universitas Islam Indonesia, 2023)onsumers of telecommunications are growing, and 97% of all users are assigned to prepaid cell plans. Moreover, social media is utilized by marketers and salespeople to connect with and reach their target clients, because ...