Browsing Industrial Engineering by Subject "Customer Satisfaction"
Now showing items 1-8 of 8
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ANALISIS PENGARUH RETAIL SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY (Studi Kasus: PT. Alfamidi Jalan Kaliurang)
(Universitas Islam Indonesia, 2019-05-24)Retail merupakan suatu rangkaian aktivitas bisnis untuk menambah nilai guna barang dan jasa yang dijual kepada konsumen untuk konsumsi pribadi atau rumah tangga. Saat ini, memberikan kualitas layanan yang terbaik kepada ... -
ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS LAYANAN DENGAN METODE SERVICE QUALITY DAN IMPORTANCE PERFORMANCE ANALYSIS (Studi Kasus Pada PT. Lion Superindo)
(Universitas Islam Indonesia, 2017-12-15)PT. Lion Super Indo merupakan jaringan ritel dari internasional Delhaize Group, Superindo tumbuh dan berkembang bersama masyarakat Indonesia. Hingga pada saati ini PT Lion Super Indo telah memiliki 105 gerai yang tersebar ... -
ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) (Studi Kasus: Kafe Havermeelkoek)
(Teknik Industri, 2019-01-27)Pelayanan yang baik merupakan strategi yang penting dalam memenangkan persaingan suatu usaha sebab akan memberikan kepuaasan pelanggan dan kesan positif bagi perusahaan. Oleh sebab itu penelitian ini bertujuan untuk ... -
Analisis Variabel Yang Berpengaruh Terhadap Kepuasan Konsumen Dalam Pembelian Hijab Dengan Menggunakan Metode Regresi Linier Berganda (Studi Kasus : Almondberlys Online Shop)
(UII, 2016)This study aims to examine and analyze whether there are effects of consumer satisfaction variables (price, product, shipping, trust, and ease) in purchase of hijab in the online shop Almondberlys. Data collected through ... -
ANALYSIS OF CUSTOMER SATISFACTION AND PROPOSED IMPROVEMENTS IN THE INDONESIAN DIGITAL HOME (INDIHOME) FIBER INTERNET SERVICE INDUSTRY USING SERVQUAL AND TRIZ CONTRADICTION MATRIX METHODS
(Universitas Islam Indonesia, 2021)PT. Telekomunikasi Indonesia Tbk with Indonesian Digital Home (IndiHome) as one of its products is Internet service companies in Indonesia with the largest number of customers. However, the excellence of IndiHome is only ... -
Analysis Of Student’s Satisfaction Towards Service Quality During Distance Learning At The Undergraduate Program In Industrial Engineering Universitas Islam Indonesia
(Universitas Islam Indonesia, 2021-04)The outbreak of Covid-19 that occurred is giving a great impact on education. Almost all universities around the world have to change all programs and teaching-learning activities into distance learning. As a service ... -
COVERANALYSIS OF CUSTOMER SATISFACTION IN THE COMPETITIVE BANK: TAGUCHI SIGNAL-TO-NOISE RATIO APPROACH
(Universitas Islam Indonesia, 2018-04-20)This research presents an investigation about the level of customer satisfaction at the selected bank in Indonesia on basis five dimensions of service quality. They are reliability, responsiveness, assurance, empathy, and ... -
Integration of Kano Model and Quality Function Deployment for Improving Customer Satisfaction in Co-working Space Design (Case Study: PT. Pertamina Ep (PEP) Sangasanga Field)
(Universitas Islam Indonesia, 2023)Customer satisfaction is described as the way a person feels a product or service performed in comparison to his or her expectations. Additionally, service-related activities play a vital role in fostering organizational ...