Browsing Industrial Engineering by Author "EKY FASICH TRIALOPA"
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Optimizing The Customer Service Performance With Using Chatbot By Utilizing Bot Accuracy, Journey Completion Rate, And Customer Satisfaction Score (CSAT) (Case Study: PT YAI)
EKY FASICH TRIALOPA (UNIVERSITAS ISLAM INDONESIA, 2022-12)In the world of Customer Service/Customer Experience with Chatbot technology, the use of metrics is required for industry to measure if the technology used is improved performance or regressive. In this thesis, we use 3 ...