Usability Analysis of International Program Industrial Engineering Website Universitas Islam Indonesia Using Performance Measurement

Abstract

The role of a university website is not only limited to a medium of information, but it is also one of the size patterns used to measure the quality of the university. A good website is a website that is in great demand by its users as well as convenient to use. ISO 9241-11 describes how to identify information to consider when determining or evaluating the usefulness of a visual interface to achieve specific goals with effectiveness, satisfaction, and efficiency. Based on the results of direct observations made with a preliminary dispersal questionnaire on UII's Industrial Engineering IP website, 30 responses. As for the results of the distribution of questionnaires, it was found that 56% said the website was good, and 44% said the website still needs to be developed because it does not make it easier for users to use it. The purpose of this study is to measure usability and identify what problems will affect the consideration of improving the appearance of the website. Based on this, a usability analysis was carried out using performance measurement and a system usability scale (SUS) questionnaire. It was found that the average effectiveness result was 83%, with 474 results and 96 failures from scenario 7 tasks. The average efficiency results show that the efficiency value is 57% of the 7 task scenarios, with the lowest efficiency value found in task 1, namely the scenario for opening the website. The problems identified on the website are now 7 problems: student feature, academic feature, IPUIITALK feature, website opening, profile feature, mobility feature, and research feature. The satisfaction felt by respondents with the website obtained a score of 60%, namely grade D (Poor). The results showed that the UII Industrial Engineering IP website system is not acceptable in the interpretation of acceptability.