| dc.description.abstract | Cirebon City public transportation, especially the D7 route, is part of the urban
transportation system that plays an important role in community mobility. This route
serves the route from Harjamukti Terminal to Pasar Pahlawan through densely
populated areas. The research aims to evaluate operational performance, vehicle
operating costs (BOK), transportation fares, and user satisfaction. The survey was
conducted on August 13, 16, and 17, 2024, covering aspects such as load factors,
intermediate times, number of vehicles, circulation time, and travel speed, referring
to the Decree of the Director General of Land Transportation No. 687 of 2002. On
weekdays, the travel speed of the D7 route reaches 23.64 km/h with a circulation
time of 2 hours and 41 minutes, a load factor of 12.24%, and an average headway
of 18.97 minutes. On holidays, it shows a speed of 23.07 km/h, a circulation time of
2 hours and 57 minutes, and a load factor of 6.25%. The actual BOK is IDR
27,885.81/pnp, with an applicable rate of IDR 7,044.71/pnp. The results of the
evaluation show that several aspects need to be improved, such as timeliness and
route information. The passenger satisfaction level based on the CSI method only
reached 48.42%, even though the safety aspect has been satisfactory. Service
improvements are needed to improve user satisfaction. | en_US |
