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Integration of Kano Model and Quality Function Deployment for Improving Customer Satisfaction in Co-working Space Design (Case Study: PT. Pertamina Ep (PEP) Sangasanga Field)
(Universitas Islam Indonesia, 2023)
Customer satisfaction is described as the way a person feels a product or service performed in
comparison to his or her expectations. Additionally, service-related activities play a vital role in
fostering organizational ...