Browsing Faculty of Industrial Technology by Subject "Internet Service Quality"
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ANALYSIS OF CUSTOMER SATISFACTION AND PROPOSED IMPROVEMENTS IN THE INDONESIAN DIGITAL HOME (INDIHOME) FIBER INTERNET SERVICE INDUSTRY USING SERVQUAL AND TRIZ CONTRADICTION MATRIX METHODS
(Universitas Islam Indonesia, 2021)PT. Telekomunikasi Indonesia Tbk with Indonesian Digital Home (IndiHome) as one of its products is Internet service companies in Indonesia with the largest number of customers. However, the excellence of IndiHome is only ...