Design Of Point Of Sales Application Using Design Thinking Approach At Ukm Mart

Abstract

The increasing use of technology has resulted in the growth of various kinds of advances, including marketplaces and shops that sell website-based goods so that sales can increaseandare not only limited to sales in nearby areas. The Point of Sales systemcreatedis alsoexpected to be able to manage data quickly and precisely, the application can be usedeasilyby workers and is time efficient in carrying out bookkeeping. The design and implementationof the Point of Sales (POS) system for UKM Mart were approached using the DesignThinking methodology. This methodology facilitated a user-centered design process, ensuringthe final application met the specific needs and preferences of the users at UKMMart. Theprimary objectives of this study were to design a user-centric POS application, developtheapplication to meet the specific needs of UKM Mart and evaluate its usability to ensureit aligns with user expectations. The key stages included Empathize, Define, Ideate, Prototype, and Test. Each stage contributed significantly to the overall usability and effectiveness of thePOS system. Through the Design Thinking approach, which includes stages suchasempathizing, defining, ideating, prototyping, and testing, we have successfully identifiedandincorporated the essential features required by the users. The POS application was developedusing the Bootstrap framework, which facilitated a responsive design suitable for variousdevices, including PCs, smartphones, and tablets BlackBox testing ensured that theapplication functions met user expectations. Usability testing revealed that the applicationsignificantly improves the transaction recording process, reduces manual bookkeepingerrors, and saves time.