| dc.description.abstract | Tanjung Seloka Health Center is the only community health center in Pulau Laut
Selatan District, Kotabaru Regency, South Kalimantan, that provides inpatient facilities. In
recent years, public interest in inpatient services at this health center has steadily increased, as
evidenced by the rising number of visitors and referred patients. Data from 2022 show that
there were 374 visitors, with 97 inpatients and 277 referrals. In 2023, the number of visitors
increased to 428, including 90 inpatients and 388 referrals. The high number of patient referrals
indicates a deficiency in the quality of services provided at the health center. This study aims
to identify patients' needs related to inpatient facilities, design appropriate facility
specifications, and evaluate the validity and satisfaction of the proposed design. The methods
employed in this research include Service Quality (Servqual) and Importance Performance
Analysis (IPA), which are then integrated with Quality Function Deployment (QFD) using the
House of Quality (HoQ) Matrix to improve service design. The results show that the most
important attributes for patients are room and toilet cleanliness, good air circulation, and
comfortable beds. The proposed design for the inpatient facilities includes beds with specific
dimensions, tables with small cabinets, privacy curtains, air conditioning units, windows, IV
poles, sinks, and ergonomic sitting toilets. The testing results revealed a significant difference
between the current and proposed designs, with a usability score of 71.25, reflecting a "C"
grade usability level and a "Good" rating. The proposed design is deemed more suitable and
meets patient needs more effectively. | en_US |
