Designing Risk Mitigation in Supply Chain Management with Supply Chain Operations Reference (SCOR) Approach Using House Of Risk (Hor) Method (Case Study: Pt. Tamura Air Conditioning Indonesia)

Abstract

The production process is closely linked to the performance of the manufacturing. Risks genuinely occur in the business process. The research was conducted at one of the metal goods companies that produce various types of components for air conditioners, located in Cikarang, Bekasi. It begins with the finished product that still fails every month. The production process that is undertaken has several stages with such equipment that has operational high risks. Thus, the aim of this research is to identify risks and design the most appropriate mitigation actions using the SCOR model approach and the House of Risk method to improve risk management performance and avoid production losses. Based on the proposed design framework that has been made, the risk identification process in the production department came up with 28 risk events and 18 risk agents in the process. By evaluation using the Pareto Diagram, two risk agents turns out to be the dominant risk which were then analyzed using the fishbone diagram. The results show that there are 7 priority mitigation strategies for the proposed risk mitigation design which are sought from two risks that fall into the high and significant categories.