Browsing Master of Industrial Engineering by Subject "Service Quality"
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Integrasi Model Fuzzy Servqual dan Triz (Theory df Inventive Problem Solving) dalam Perancangan Kualitas Pelayanan (Studi Kasus di PT Fusi Teknika Indonesia)
(Universitas Islam Indonesia, 2024)This study explores the application of Fuzzy Servqual and TRIZ methods to address service quality issues at PT Fusi Teknika Indonesia. Drawing from previous research findings, particularly those employing similar ...