Browsing Master of Industrial Engineering by Author "Nurfaiqah, Nurfaiqah"
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Strategi Untuk Meningkatkan Kualitas dan Kepuasan Pelanggan Gojek Terhadap Loyalitas Pelanggan di Makassar dengan menggunakan Metode Structural Equation Modelling (SEM)
Nurfaiqah, Nurfaiqah (Universitas Islam Indonesia, 2024)This research aims to find out what indicators are benchmarks for quality and customer satisfaction regarding Gojek customer loyalty in Makassar. The Structural Equation Modeling (SEM) method is used to analyze the ...