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Analisis Kualitas Pelayanan Dengan Metode Importance Performance Analysis ( IPA ) Studi Kasus Rs. Asri Medical Center ( AMC )
(Universitas Islam Indonesia, 2014-10-16)
This research was done to measure the level of quality that is owned by the Hospital "Asri Medical Center" with analysis tools Importance-Peformance Analysis (IPA) and Customer Satisfaction Index. The samples that the ...