Browsing Undergraduate Thesis by Subject "customer loyalty"
Now showing items 1-10 of 10
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ANALISIS PENGARUH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KUALITAS HUBUNGAN DAN LOYALITAS NASABAH BANK CENTRAL ASIA (BCA) DI YOGYAKARTA
(Universitas Islam Indonesia, 2017-04-10)Business competition in the Bank Industry becomes more competitive. It encourages those financial company to understand the importance of Customer Relationship Management (CRM) and its potential to help the company to ... -
Analisis Pengaruh Kualitas Pelayanan Jasa Perbankan terhadap Kepuasan Anggota Bmt Bina Ihsanul Fikri
(Universitas Islam Indonesia, 2015-05-18)In service companies such as banks, quality of service is the key to a success, which it comes from quality of the services will grow as customer satisfaction so it can provide an optimum benefit. BMT is labeled one of ... -
ANALISIS PENGARUH LOYALTY CUSTOMER DENGAN PENDEKATAN EXPERIENTAL MARKETING (STUDI KASUS PADA KOPI CILIK KUDUS)
(2018-12-10)Lini usaha terkadang seringkali tidak memperhatikan keluhan konsumen yang berhujung pada loyalitas konsumen itu sendiri. Hal itu biasa terjadi karena tidak jeli seorang pemilik usaha padahal hal itu merupakan bahan evaluasi ... -
Analysis Effect of Service Quatlty Toward Customer Satisfaction and Customer Loyalty A Case Study of PT. Bank Negara Indonesia Tbk. Office Branch In Wonogiri
(Universitas Islam Indonesia, 2008)The purpose of this research was to (1) know influence service quality dimension viewed from tangibles, reliability, responsiveness, assurance, and emphaty toward customer satisfaction (2) to know influence of customer ... -
CUSTOMER EXPERIENCE IN CGV CINEMA HARTONO MALL YOGYAKARTA
(2023-04-05)Cinema is known as a comfortable and pleasant place to watch movies, because many cinemas nowadays use advanced technologies such as Dolby audio, 3D screen, 4Dx, etc. In Indonesia itself, the growing number of cinema ... -
Customer Experience in CGV Cinema Hartono Mall Yogyakarta
(Universitas Islam Indonesia, 2020-03)Cinema is known as a comfortable and pleasant place to watch movies, because many cinemas nowadays use advanced technologies such as Dolby audio, 3D screen, 4Dx, etc. In Indonesia itself, the growing number of cinema ... -
EXAMINING STUDENTS’ PERCEPTION OF E-SERVICE QUALITY IN GO-FOOD SERVICE
(Universitas Islam Indonesia, 2023-04-06)Service quality is one of the biggest factors in determining consumer loyalty. The aim of this study is to analyze how the Go-jek service quality an influence customer satisfaction in shaping customer loyalty to the ... -
The Influence Of Service Quality Toward Customers Satisfaction In Order To Create Customer Loyalty In SPBU Pasti Pas (SPBU Pasti Pas Adisucipto, Lempuyangan And Babarsari Yogyakarta)
(Universitas Islam Indonesia, 2012)Wibowo, Nugraha Ngesti (2011) “The Influence of Service Quality toward Customer Satisfaction in order to create Customer Loyalty in SPBU PASTI PAS”: Management Department, International Program Faculty of Economics, ... -
Interaksi Antara Capability Operational Drivers dan Kepuasan Inovasi Layanan: Analisis di Hotel Budget Indonesia
(Universitas Islam Indonesia, 2017-06-08)This study aims to determine the interaction between capability operational drivers and service innovation satisfaction at budget hotels in Indonesia. This research is a quantitative research. Data collection method is ... -
PENGARUH PERCEIVED VALUE, PRICE DAN PRODUCT QUALITY TERHADAP CUSTOMER LOYALTY SEPATU NIKE
(Universitas Islam Indonesia, 2023-11-25)Tujuan dari penelitian ini yaitu untuk: pengaruh Perceived Value, Price dan Product Quality terhadap Customer Loyalty Sepatu Nike. Sampel dalam penelitian ini berjumlah 110 responden yang pernah membeli dan menggunakan ...