Browsing Undergraduate Thesis by Subject "E-service quality"
Now showing items 1-2 of 2
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EXAMINING STUDENTS’ PERCEPTION OF E-SERVICE QUALITY IN GO-FOOD SERVICE
(Universitas Islam Indonesia, 2023-04-06)Service quality is one of the biggest factors in determining consumer loyalty. The aim of this study is to analyze how the Go-jek service quality an influence customer satisfaction in shaping customer loyalty to the ... -
PENGARUH E-SERVICE QUALITY, E-SATISFACTION, DAN NILAI PELANGGAN ONLINE TERHADAP E-LOYALITAS DI E-COMMERCE SOCIOLLA
(Universitas Islam Indonesia, 2023-04-03)Persaingan industri di era digital saat ini menuntut pebisnis untuk selalu memberikan inovasi dan kemudahan penggunanya. Salah satu media yang dapat menjawab permasalahan ini yaitu e-commerce. E-commerce adalah media ...