Browsing Undergraduate Thesis by Subject "Customer Loyalty"
Now showing items 1-16 of 16
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Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Konsumen Di Cop-Mart Ponpes Al-Munawwir Krapyak Bantul
(Universitas Islam Indonesia, 2016-11-14)Empirical research is intended to identify and explain the analysis of the effect of service quality on customer satisfaction and loyalty in ponpes Cop-Mart Al-Munawwir Krapyak Bantul. The population in this study were ... -
ANALISIS PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, KEWAJARAN HARGA BERDASARKAN PERSEPSI PELANGGAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN RESTORAN CEPAT SAJI LOKAL YOGYAKARTA
(Universitas Islam Indonesia, 2017-05-17)This paper aimed to analyze the influence of customer’s satisfaction to customer’s loyalty in local restaurant Yogyakarta. There are variables involved as consideration which are perceived service quality, perceived ... -
ANALISIS PENGARUH OUTCOME QUALITY, INTERACTION QUALITY, PEER-TO-PEER QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN LARISSA AESTHETIC CENTER JL. C SIMANJUNTAK
(Universitas Islam Indonesia, 2018-03-14)Penelitian ini mengambil judul “Pengaruh Outcome Quality, Interaction Quality, Dan Peer-To-Peer Quality Terhadap Kepuasan Dan Loyalitas Pelanggan Larissa Aesthetic Center Jl. C Simanjuntak”. Tujuan dalam penelitian ini ... -
ANALISIS PENGARUH RETAIL SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY (Studi Kasus: PT. Alfamidi Jalan Kaliurang)
(Universitas Islam Indonesia, 2019-05-24)Retail merupakan suatu rangkaian aktivitas bisnis untuk menambah nilai guna barang dan jasa yang dijual kepada konsumen untuk konsumsi pribadi atau rumah tangga. Saat ini, memberikan kualitas layanan yang terbaik kepada ... -
ANALISIS PENGARUH SERVICE QUALITY, PRICE, BRAND IMAGE TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY MASKAPAI GARUDA INDONESIA DI YOGYAKARTA
(Universitas Islam Indonesia, 2017-11-17)This research is related to how the influence of Service Quality, Price, Brand Image on Customer Satisfaction and Customer Loyalty of Garuda Indonesia Airlines in Yogyakarta. The purpose of this research is to determine ... -
The Analysis of Brand Equity to Customer Loyalty of Computer Microchip Processor
(Universitas Islam Indonesia, 2007)It has been commonly accepted that computer needs are no longer subsidiary needs for people in Yogyakarta. The enthusiasm and high response to dynamic of computer trend made computer to be categorized as primary needs ... -
The Analysis of The Influence of Hotel Image and Customer Satisfaction On Customer Loyalty: A Case Study of Pakumas Hotel Yogyakarta
(Universitas Islam Indonesia, 2006)Earthquake disaster happened in Yogyakarta on May 27th, 2006 has caused the slackness of tourism i.1dustry in Yogyakarta. Many tourists cancel their plans to come to Yogyakarta. It is impacts on the decrease of earning in ... -
THE EFFECT OF BRAND AND RELIGIOUS ORIENTATION TO CUSTOMER LOYALTY OF MCDONALD YOGYAKARTA
(Universitas Islam Indonesia, 2018-07-27)Credibility of brand is one of the important factors in determining customer loyalty. With credibility of brand, a brand can encourage consumers to trust the brand, especially in Indonesia, where religious value plays a ... -
Exploring Store Images, Customer Satisfaction and Customer Loyalty Relationship of Adiscount Retail Store The Case Study of Carrefour and Macro
(Universitas Islam Indonesia, 2007)The discount retail business in Yogyakarta has experienced changes with many multinational corporations entering the market. The discount retail store acts the strong character in the market channel. Not only it has rapid ... -
THE FACTORS THAT AFFECT CUSTOMER LOYALTY IN SHOPEE ONLINE SHOP
(Universitas Islam Indonesia, 2018-10-29)This research aims to examine the factors that influence customer loyalty, value of customer perception and customer satisfaction in Shopee Application user in Indonesia. There are three hypotheses tested in this research, ... -
THE IMPACT OF SERVICE QUALITY TOWARD CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AND TRUST AS A MEDIATING VARIABLE (Case Study R+ & RD Dental Clinic Yogyakarta)
(Universitas Islam Indonesia, 2018-02-14)Industri jasa saat ini adalah sektor ekonomi yang sangat luas dan tumbuh pesat. Pertumbuhan tersebut disebabkan oleh pertumbuhan layanan yang sudah ada karena munculnya jenis layanan baru. Salah satu layanan rumah tangga ... -
The Influence of Perceived Value and Price Perception Toward Customer Loyalty
(Universitas Islam Indonesia, 2017-06-05)Nowadays, the competition in the market becomes tighter everyday. A market that was once a blue sea market has turned into a blood-coloured sea because there are too many competitors in one market. This, unexceptionally, ... -
Pengaruh CSR dan Kepuasan Konsumen terhadap Kepercayaan dan Loyalitas Konsumen pada Perusahaan BSI
(Universitas Islam Indonesia, 2023)Corporate Social Responsibility yang merupakan tanggung jawab sosial kepada masyarakat dan Customer Satisfaction dalam mencapai tujuannya salah satunya adalah loyalitas konsumen atau Customer Loyalty yang dipengaruhi ... -
PENGARUH CSR DAN KEPUASAN KONSUMEN TERHADAP KEPERCAYAAN DAN LOYALITAS KONSUMEN PADA PERUSAHAAN BSI
(Universitas Islam Indonesia, 2023-11-20)Corporate Social Responsibility yang merupakan tanggung jawab sosial kepada masyarakat dan Customer Satisfaction dalam mencapai tujuannya salah satunya adalah loyalitas konsumen atau Customer Loyalty yang dipengaruhi ... -
Pengaruh Perceived Value, Price dan Product Quality Terhadap Customer Loyalty Sepatu Nike
(Universitas Islam Indonesia, 2023)Tujuan dari penelitian ini yaitu untuk: pengaruh Perceived Value, Price dan Product Quality terhadap Customer Loyalty Sepatu Nike. Sampel dalam penelitian ini berjumlah 110 responden yang pernah membeli dan menggunakan ... -
The Reasons Of Hospitality Industries To Choose Adnou Design Company For Their Advertisement
(Universitas Islam Indonesia, 2011)Adnou Design Company is a local graphic design company. It has many customers from both Yogyakarta and outside of Yogyakarta. Some of these customers are loyal because they have repeated their orders at Adnou Design. This ...