http://hdl.handle.net/123456789/58909 2026-05-13T03:45:10Z http://hdl.handle.net/123456789/62321 Analisis Pengukuran Tingkat Kualitas Pelayanan terhadap Kepuasan Pelanggan dengan Metode Service Quality (Servqual) (Studi Kasus pada “UKM Empal Gentong Amarta” Cirebon – Jawa Barat) Afif, Anisah Fitriah Empal Gentong Amarta merupakan sebuah bisnis makanan kuliner khas Cirebon yang berada di Cirebon Jawa Barat. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas pelayanan yang selama ini telah diberikan pihak Empal Gentong Amarta terhadap harapan pelanggan dan mengetahui preferensi antara pelanggan dan pihak pengelola Empal Gentong Amarta tentang atribut-atribut layanan terhadap kepuasan yang dirasakan oleh para pelanggan.Analisa dilakukan dengan menggunakan Metode Servqual (Service Quality) pada dimensi layanan. Dimensi layanan tersebut meliputi Tangibles (Bukti Langsung), Reliability (Kehandalan), Responsiveness (Daya Tanggap), Assurance (Jaminan), dan Empathy (Empati). Hasil yang didapat adalah diketahuinya kualitas pelayanan yang diberikan pihak pengelola selama ini belum memenuhi harapan pelanggan karena nilai kualitas (Q) yang dihitung ≤ 1. Didapat nilai kualitas pelayanan pada dimensi Tangible sebesar 0,657958, dimensi Reliability diperoleh nilai kualitas pelayanan sebesar 0,903459, dimensi Responsiveness nilai kualitas pelayanan sebesar 0,838568, dimensi Assurance nilai kualitas pelayanan sebesar 0,653287, sementara untuk dimensi Empathy nilai kualitas pelayanan sebesar 0,91944. Dengan rata-rata kualitas pelayanan pada tiap dimensinya sebesar 0,794542. Pada haasil analisa diagram kartesius yang menjadi prioritas utama dan harus ditingkatkan pada kuadran A adalah atribut 16 yaitu tempat parkir aman dengan nilai gap sebesar -2,84, dan atribut 1 yaitu suhu ruangan nyaman dengan nilai gap sebesar -2,6. 2017-01-01T00:00:00Z http://hdl.handle.net/123456789/58910 Germany’s DIGITAL Cooperative Framework: Advancing Sustainable, Inclusive, and Innovative Global Digital Infrastructure Al-khazan, Badr Aldeen Germany positions digital innovation and robust infrastructure as the key elements that could bring the most aid to the world in its quest for sustainable development. This is fully in accord with the nation's dedication to UN SDG 9 and its own strategy. Germany considers moving to Industry 4.0, using AI in factories, and constructing "smart" infrastructure not merely as upgrading these areas but also as reducing the overall environmental impact. The country has so far made significant public investments to deliver on its promise, including a maximum of €5 billion earmarked for AI in 2025 and the launch of initiatives such as Plattform Industrie 4.0, Manufacturing-X, and GAIA-X. In the meantime, the federal budget has assigned more funds for internet coverage and the automation of social services. Germany has played a very active part in the above-mentioned areas, but it is still being held back by its structural difficulties. For instance, the country has not completely dealt with the problem of irregular broadband coverage; thus, small and medium enterprises still lack the digital capacity, and the energy systems are under more pressure than they would be if sustainability regulations were imposed. The world’s digital highs and lows, however, do nothing but aggravate the situation; hence, the proposal for fresh international cooperation becomes even more necessary. Germany has developed a plan of action called the DIGITAL cooperative framework that encompasses a multi-faceted approach: data sovereignty, fair investment in infrastructure, green digital transformation, industrial innovation, global talent pipeline, ethical AI governance, and inclusive localisation practices. With the support of its multilateral partners, including the UNDP, the G20 Digital Economy Working Group, and the EU’s Global Gateway initiative, Germany intends to turn digital progress into a force for sustainability, equity, and global stability. 2025-01-01T00:00:00Z