Browsing by Subject "Quality Of Service"
Now showing items 1-2 of 2
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Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Konsumen Di Cop-Mart Ponpes Al-Munawwir Krapyak Bantul
(Universitas Islam Indonesia, 2016-11-14)Empirical research is intended to identify and explain the analysis of the effect of service quality on customer satisfaction and loyalty in ponpes Cop-Mart Al-Munawwir Krapyak Bantul. The population in this study were ... -
Strategi Untuk Meningkatkan Kualitas dan Kepuasan Pelanggan Gojek Terhadap Loyalitas Pelanggan di Makassar dengan menggunakan Metode Structural Equation Modelling (SEM)
(Universitas Islam Indonesia, 2024)This research aims to find out what indicators are benchmarks for quality and customer satisfaction regarding Gojek customer loyalty in Makassar. The Structural Equation Modeling (SEM) method is used to analyze the ...