Browsing by Author "Nazila Syarafina Rismhandani, 16522201"
Now showing items 1-1 of 1
-
ANALYSIS OF CUSTOMER SATISFACTION AND PROPOSED IMPROVEMENTS IN THE INDONESIAN DIGITAL HOME (INDIHOME) FIBER INTERNET SERVICE INDUSTRY USING SERVQUAL AND TRIZ CONTRADICTION MATRIX METHODS
Nazila Syarafina Rismhandani, 16522201 (Universitas Islam Indonesia, 2021)PT. Telekomunikasi Indonesia Tbk with Indonesian Digital Home (IndiHome) as one of its products is Internet service companies in Indonesia with the largest number of customers. However, the excellence of IndiHome is only ...