Browsing by Author "Fiva, Difla Dhea"
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Navigating Service Innovation: Investigating The Stages of Innovation Process in Telecommunication Industry
Fiva, Difla Dhea (Universitas Islam Indonesia, 2024)This research explored the stages of service innovation within the telecommunications industry, specifically examining PT Telkom Indonesia Datel Temanggung. Using a qualitative approach that included observation and ...