Browsing by Author "Bramono, Osmond"
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The Analysis Of BPR Customer Service Quality Towards The Buying Decision Of Product Of BPR Shinta Daya Kalasan Yogyakarta
Bramono, Osmond (UII Yogyakarta, 2005)In the BPR business competition recently, the customers' satisfaction becomes the main priority in the level ofcustomers' necessity and expectation, hence the hospital has to consider the things, which are considered ...